Integrations
Make the most of your insights by integrating the tools you use every day.
Automate the customer experience
From sales activities to marketing automation, customer support, and reporting, link Lumoa to the tools that you use and create a more personalized customer experience.
Improve team efficiency
Eliminate manual and repetitive tasks and ensure that your team instead focuses on doing the things they are best at.
Combine your insights with other powerful data
Use enriched data together with other customer or behavioral data to get a full overview of your customers.
Integrations
Data
Excel
Connect Genesys with Lumoa to boost your communications with your customers. Analyze customer calls with Lumoa and find out what drives your customers.
Surveys
Decipher
Collect feedback with Deciphers survey platform and use Lumoa to analyze your survey data.
Surveypal
Connect SurveyPal with Lumoa to send your survey responses automatically for analysis in Lumoa and get customer insights in real-time.
Questback
Integrate Questback with Lumoa to send all your survey responses automatically when you get a response.
Qualtrics
Use Lumoa alongside with Qualtrics and automatically send survey responses to Lumoa. You can also send back enriched data to Qualtrics.
SurveyMonkey
Use SurveyMonkey to send your surveys and then send the survey responses automatically to Lumoa for analysis and find insights from your data.
Survicate
Send your Survicate survey responses to Lumoa and find important insights from your feedback.
Usabilla
Integrate Usabilla with Lumoa and send survey responses automatically to Lumoa and find deeply hidden insights from your customer feedback.
SurveyHero
Send automatically your Surveyhero responses to Lumoa and find emerging topics and trends from your customer feedback.
Helpdesks
Dixa
Conversational customer engagement platform for customer loving teams. Connect Dixa with Lumoa to turn your customer conversations and feedback into insights, and to optimize your performance.
Puzzel
Omnichannel platform optimised for customer experience and agent engagement. Connect Puzzel with Lumoa to turn conversations, feedback and reviews into insights and optimize agent performance.
Zendesk
Create a smooth customer support experience with Lumoa’s Plug & Play integration for Zendesk. Improve your ticket routing, and more, based on new insights
found with Lumoa.
Click here to learn more about Lumoa for Zendesk.
Freshdesk
Connect Freshdesk with Lumoa and synchronize your contacts with insights found in Lumoa to improve customer engagement. Create automations and ticketing routes based on the customer feedback.
Help Scout
Make your customer service more efficient by integrating Help Scout with Lumoa. Optimize agent performance and find important insights from support tickets, chat messages, and emails.
Intercom
Integrate Intercom with Lumoa to optimize your conversational experience. Make better self-serve options and have a more personalized support.
ServiceNow
Optimize your customer and employee workflows by integrating ServiceNow with Lumoa. Understand what their needs are and create more personalized workflows.
Genesys
Connect Genesys with Lumoa to boost your communications with your customers. Analyze customer calls with Lumoa and find out what drives your customers.
CRM
Salesforce
Get a full view of your customers by combining customer insights with customer data in Salesforce. Create advanced workflows that get triggered by certain types of feedback.
Microsoft Dynamics 365
The Microsoft Dynamics integration with Lumoa allows you to connect all your customer insights with the customer data in Microsoft Dynamics.
Hubspot
Create personalized marketing automations and sales processes based on customer insights by integrating Hubspot with Lumoa.
Email and chat
Giosg
Analyze chat and chatbot conversations by integrating Giosg with Lumoa and find out what are the most reoccurring topics and issues your support has to manage and improve agent efficiency.
SnapEngage
Integrate SnapEngage with Lumoa to analyze chat conversations. Create new or improve your chatbots based on the insights Lumoa generates from your chat conversations.
Microsoft outlook
Connect Microsoft Outlook to Lumoa and find important insights from email conversations. Find insights in customer support emails and make your customer support more efficient.
Analyze and find insights from WhatsApp messages by integrating WhatsApp with Lumoa.
Gmail
Integrate Gmail with Lumoa to get a full overview of your email conversations. Find out what are the main topics and other important insights your customers are talking about in your customer support emails.
Social media
Get a full overview of what your followers are saying about you on Facebook. Connect your Facebook account to Lumoa and find insights in comments and messages on Facebook messenger.
Integrate your Instagram account with Lumoa to see what your followers on Instagram say about you.
Automatically send Twitter comments by integrating your Twitter account with Lumoa.
Reviews
Google Play
Connect Google reviews with Lumoa and automatically send your reviews to Lumoa. Discover insights from your customer feedback and use the insights to improve your service or product.
Trustpilot
Automatically send your Trustpilot reviews to Lumoa in real-time. By integrating Trustpilot with Lumoa you can also get insights on competitor brands.
Amazon Reviews
Integrate Amazon reviews with Lumoa and analyze your reviews in Lumoa.
App Store Reviews
Find out what your app users think about your app. Integrate your App Store account with Lumoa and find out what are the most important bugs and issues you should improve next.
Booking.com
Integrate Lumoa with your book.com account and let Lumoa analyze the reviews for you.
Reporting
PowerBI
Send the insights created by Lumoa to Microsoft PowerBI, and make customer insights part of your overall reporting dashboards.
Qlik
Send the insights created by Lumoa to Qlik, and make customer insights part of your overall reporting dashboards.
Excel
Connect Genesys with Lumoa to boost your communications with your customers. Analyze customer calls with Lumoa and find out what drives your customers.
Surveypal
Connect SurveyPal with Lumoa to send your survey responses automatically for analysis in Lumoa and get customer insights in real-time.
Questback
Integrate Questback with Lumoa to send all your survey responses automatically when you get a response.
Qualtrics
Use Lumoa alongside with Qualtrics and automatically send survey responses to Lumoa. You can also send back enriched data to Qualtrics.
SurveyMonkey
Use SurveyMonkey to send your surveys and then send the survey responses automatically to Lumoa for analysis and find insights from your data.
Survicate
Send your Survicate survey responses to Lumoa and find important insights from your feedback.
Usabilla
Integrate Usabilla with Lumoa and send survey responses automatically to Lumoa and find deeply hidden insights from your customer feedback.
SurveyHero
Send automatically your Surveyhero responses to Lumoa and find emerging topics and trends from your customer feedback.
Dixa
Conversational customer engagement platform for customer loving teams. Connect Dixa with Lumoa to turn your customer conversations and feedback into insights, and to optimize your performance.
Puzzel
Omnichannel platform optimised for customer experience and agent engagement. Connect Puzzel with Lumoa to turn conversations, feedback and reviews into insights and optimize agent performance.
Zendesk
Create a smooth customer support experience by using Lumoa’s Plug & Play integration for Zendesk. Improve your ticket routing, and more, based on new insights found with Lumoa. Click here to read more about Lumoa for Zendesk.
Freshdesk
Connect Freshdesk with Lumoa and synchronize your contacts with insights found in Lumoa to improve customer engagement. Create automations and ticketing routes based on the customer feedback.
Help Scout
Make your customer service more efficient by integrating Help Scout with Lumoa. Optimize agent performance and find important insights from support tickets, chat messages, and emails.
Intercom
Integrate Intercom with Lumoa to optimize your conversational experience. Make better self-serve options and have a more personalized support.
ServiceNow
Optimize your customer and employee workflows by integrating ServiceNow with Lumoa. Understand what their needs are and create more personalized workflows.
Genesys
Connect Genesys with Lumoa to boost your communications with your customers. Analyze customer calls with Lumoa and find out what drives your customers.
Salesforce
Get a full view of your customers by combining customer insights with customer data in Salesforce. Create advanced workflows that get triggered by certain types of feedback.
Microsoft Dynamics 365
The Microsoft Dynamics integration with Lumoa allows you to connect all your customer insights with the customer data in Microsoft Dynamics.
Hubspot
Create personalized marketing automations and sales processes based on customer insights by integrating Hubspot with Lumoa.
Giosg
Analyze chat and chatbot conversations by integrating Giosg with Lumoa and find out what are the most reoccurring topics and issues your support has to manage and improve agent efficiency.
SnapEngage
Integrate SnapEngage with Lumoa to analyze chat conversations. Create new or improve your chatbots based on the insights Lumoa generates from your chat conversations.
Microsoft outlook
Connect Microsoft Outlook to Lumoa and find important insights from email conversations. Find insights in customer support emails and make your customer support more efficient.
Analyze and find insights from WhatsApp messages by integrating WhatsApp with Lumoa.
Gmail
Integrate Gmail with Lumoa to get a full overview of your email conversations. Find out what are the main topics and other important insights your customers are talking about in your customer support emails.
Get a full overview of what your followers are saying about you on Facebook. Connect your Facebook account to Lumoa and find insights in comments and messages on Facebook messenger.
Integrate your Instagram account with Lumoa to see what your followers on Instagram say about you.
Automatically send Twitter comments by integrating your Twitter account with Lumoa.
Google Play
Connect Google reviews with Lumoa and automatically send your reviews to Lumoa. Discover insights from your customer feedback and use the insights to improve your service or product.
Trustpilot
Automatically send your Trustpilot reviews to Lumoa in real-time. By integrating Trustpilot with Lumoa you can also get insights on competitor brands.
Amazon Reviews
Integrate Amazon reviews with Lumoa and analyze your reviews in Lumoa.
App Store Reviews
Find out what your app users think about your app. Integrate your App Store account with Lumoa and find out what are the most important bugs and issues you should improve next.
Booking.com
Integrate Lumoa with your book.com account and let Lumoa analyze the reviews for you.
PowerBI
Send the insights created by Lumoa to Microsoft PowerBI, and make customer insights part of your overall reporting dashboards.
Qlik
Send the insights created by Lumoa to Qlik, and make customer insights part of your overall reporting dashboards.
Everything is possible
Cannot find the integration you are searching for in the list?
Don’t worry! Our API allows you to build custom solutions for almost any tool or software.
Lumoa API and Feedback form
Learn more about Lumoa’s API and feedback form capabilities.
Security and Policies
Protecting your data is our obsession
GDPR Compliant
We are GDPR compliant and our platform has been thoroughly tested by top rated security companies. That is why customers in industries with the most demanding security and privacy constrains such as finance or healthcare trust us with their data.
The secure choice
We want to ensure that our processes and services are secure and quality assured by the highest standards. Therefore Lumoa is fully certified under ISO 27001 and ISO 9001.
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