Make your business thrive
Empower your employees to make the right decisions based on the Voice of the Customer.
Use customer feedback to make decisions
Lumoa helps global brands and leaders make important decisions and measure their success using customer feedback.
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Read how our customers use Lumoa to improve their business.
Use customer feedback to make better decisions and improve the customer experience
Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions and measure the impact of investments using customer feedback.
What you get with Lumoa: All VoC data in one platform, Close the loop, Easily share insights, Automatic insight generation, Analyze feedback in 60+ languages, Unlimited user-seats.
We will help you to:
Have an aggregated view of all your customer data in one platform. Easily manage and view the customer experience along the entire customer journey.
Understand what your customer needs and wants are. Improve the customer experience by uncovering deeply hidden insights from customer feedback.
Know exactly what initiatives you should act on to improve your metrics. Identify exactly what drives your customer experience metrics up and down and with how much.
Create events based on critical insights and see how your actions improve the customer experience and bring value to the company.
Make customer insights accessible for everyone in the organization and create a customer-centric approach across the whole organization.
Listen to the Voice of the Customer
Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind.
All customer feedback in one platform
Easily integrate all your voice of the customer sources, such as surveys, reviews, chat, customer support tickets, emails, and social media and manage them all in one platform.
Automatic analysis of customer feedback
Don’t waste time on manually analysing customer feedback – let Lumoa do it for you.
Lumoa uses advanced AI, machine learning and NLP to give you a clear visualisation and find relevant insights from
Get insights and know what to improve
Understand what your customers are saying about you. Make decisions that you know are based on real data and find out what improvements you and your team should focus on.
Lumoa can automatically find insights from your data and show exactly what, and by how much, different topics drive your customer experience up or down.
Focus on specific problems
Customer insights are vital in any part of the organisation, from product and service design to customer support and strategy lead.
Lumoa is a user-friendly tool that makes it possible for all teams and departments in the organisation to view customer insights that is relevant for their specific tasks.
Drive revenue growth with improved customer experience
Drive customer-centricity, customer loyalty, and revenue growth by creating a superior customer experience.
Manage and follow the development of your customer experience metrics and KPIs directly in Lumoa. With Lumoa it’s easy to link your customer experience improvements with your financial outcomes that will help you to ensure a good return on investment.
How does it work?
Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy.
Hear your customer voice
Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind.
All customer feedback in one platform
Easily integrate all your voice of the customer sources, such as surveys, reviews, chat, customer support tickets, emails, and social media and manage them all in one platform.
Automatic analysis of customer feedback
Don’t waste time on manually analysing customer feedback – let Lumoa do it for you.
Lumoa uses advanced AI, machine learning and NLP to give you a clear visualisation and find relevant insights from
Get insights and know what to improve
Understand what your customers are saying about you. Make decisions that you know are based on real data and find out what improvements you and your team should focus on.
Lumoa can automatically find insights from your data and show exactly what, and by how much, different topics drive your customer experience up or down.
Focus on specific problems
Customer insights are vital in any part of the organisation, from product and service design to customer support and strategy lead.
Lumoa is a user-friendly tool that makes it possible for all teams and departments in the organisation to view customer insights that is relevant for their specific tasks.
Drive revenue growth with improved customer experience
Drive customer-centricity, customer loyalty, and revenue growth by creating a superior customer experience.
Manage and follow the development of your customer experience metrics and KPIs directly in Lumoa. With Lumoa it’s easy to link your customer experience improvements with your financial outcomes that will help you to ensure a good return on investment.
Have a smooth working experience
Eliminate unnecessary manual work, increase proactiveness and actionability, by integrating the tools that you use daily with Lumoa.
What our customers say about us:
Start Acting on Feedback
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